Help

Please note that we are in the process of updating our web site to reference the recent upgrade to SLURM.

1. Search this web site

There is a lot of information on this site. You can search the site for helpful bits of information by entering keywords into the text box on the upper right. We are in the process of updating our web site to reflect our recent migration from the SGE scheduler to the SLURM scheduler, so some pages may be outdated, but this is still a good place to start.

2. Ask for advice on bithelp@lists.johnshopkins.edu

9 times out of 10, this is the list to use. This is a good list to send “how-to” or “why doesn’t this work” kinds of questions.  Many power-users are on this list as are the system administrators.  Here is where you ask questions running and installing application and about the fine points of R, Bio-conductor, Perl, SAS, C, SLURM, etc. This list is also used for announcements by the maintainers of various community tools and resources (e.g. R, perl, etc.). Ask to join the bithelp list if you want to stay on top of application issues or if you just want to learn. Feel free to contribute your wisdom.  To be added to the bithelp list, just send a request to the bitsupport list (described below).

3. Contact bitsupport@lists.johnshopkins.edu

The bitsupport list is how you communicate with the system administration staff about operational and administrative issues. You can email this list for login issues, quota issues, system downtime issues, or “why isn’t my job running yet”.  This list is monitored by the system administrators (Mark Miller, Jeffrey Tunison, & Jiong Yang)  and one BST faculty member (Brian Caffo).

Please do not hesitate to email us with any questions or problems you have in using the JHPCE cluster.